Privacy Policy

1. Introduction

This Privacy Policy applies to all of the personal data which is held by Remsure as data controllers. This policy explains in detail all the types of information that we may collect about you and how we use that information. Please make sure you read it carefully.

Any changes that we make to this Privacy Policy in the future will be posted on this page and, where appropriate, you will be notified of any of these changes by email. Please make sure that you check back to this page frequently to see if there have been any changes or updates.

Please make sure you read the following document carefully so that you understand how Remsure handles your information.

2. Information we may collect

2.1 Information you provide us with

  • Personal details such as your name, date of birth and gender.
  • Contact details such as your address, email, phone number and mobile number.
  • Information about your identity such as your nationality, Photo ID and any other information necessary to carry out security checks.

2.2 Information we collect about you

  • Communication records such as details of any records of our communications with you.
  • Your preferences for marketing purposes.
  • Usage data about how you use our products and services.
  • Investigation data such as anti-money laundering checks, identity checks and any other due diligence checks.
  • Information that may be required to satisfy our regulatory obligations such as information about transactions, detection of any suspicious or unusual activity, information about any parties that are connected to you or to these activities.
  • Information that is gathered from you when you visit our website such as the IP address, login information, browser type and version.

Information that is gathered from you when you visit our website such as the IP address, login information, browser type and version.

3. How we collect your information

We collect your personal information when you subscribe to or use any of the services offered by Remsure. This could be for example when you are filling in forms on our website, when you correspond with us via chat or email or when you give us copies of the documents which we need to verify your identity for security. We may also collect information from you when you interact with this website.

3.1 Information from other sources

In some cases, we may receive your information from other third parties. These could be:

  • Credit reference agencies
  • Fraud prevention agencies
  • Identity verification agencies
  • Sub-contractors and suppliers
  • Agents and suppliers
  • Government and law enforcement agencies

3.2 Cookies

Our website uses cookies in order to distinguish you from other users on the website. This will provide you with a better browsing experience, however it will also allow us to improve our websites.

4. How we use your information

We will only ever use your information for one of the following reasons:

When it is necessary to fulfil our business contract with you

Some of the information that we process is necessary in order to provide you with all of our products and services. For example we will need your banking information in order to settle payments and make money transfers on your behalf.

If we are under legal obligation to do so

In some cases we will be required by law to collect and process your information. For example in order to fulfil all of our financial reporting obligations, we must store and have a record of all of the communications that we have which refer to any transactions. We are also required to retain any personal information which will facilitate investigations and will help to detect and prevent fraud, money laundering and any other financial crimes.

In cases where we have obtained your consent

In some specific situations, we will only collect and process your information when we have had your consent to do so. This could be if for example you ask us to contact you about marketing and upcoming offers.

When we have a legitimate business interest to do so

We may use your personal information in order to pursue our legitimate business or commercial interests. Some of these legitimate interests could include:

  • Carrying out marketing activities
  • Communicating with you about products and services
  • Improving our products and services
  • Creating a smoother and easier customer experience
  • Monitoring any complaints and how we handle them
  • Improve our websites to ensure that all of the content has been well presented

5. How we share this personal information

We would only share your personal information under the following circumstances.

  • If we are under duty to disclose or share any of this personal information in order to comply with a legal obligation
  • In order to conduct any necessary background checks on you before offering our products and services
  • Where we have been asked for the information to facilitate an investigation
  • In order to enforce or apply our terms and conditions as well as any other agreements
  • To protect our rights and safety
  • Where we have a legitimate business interest to do so
  • Where we have obtained your consent to be able to do so

Bodies that we may share some of this information with include:

  • Our clients if they wish to make you a payment
  • Credit reference agencies
  • Fraud prevention agencies
  • Identity verification agencies
  • Regulatory bodies
  • Agents and suppliers

6. International money transfers and security

We may be required to transfer some of your information to countries outside of the EEA. If so we will be obliged to report to foreign authorities, or when your information will be processed by one of our suppliers under our instruction. In some of these cases, there will be a contract in place in order to make sure that the recipient protects this information to the same standard as the EEA> we will also have strict procedures and security features in place to make sure that all of your information is transferred securely in line with the standards that have been set out by the General Data Protection Regulations.

7. How long do we keep your information

We will keep your personal information for as long as is necessary according to our retention schedule. We will only retain your information for a period that will be necessary to fulfil the original purpose for which it was originally processed.

8. Your Rights

Access

You may request access to the information that we hold about you by making a request to us

Erasure

You may request that we destroy, delete or discontinue using your personal information when it is no longer necessary for the purpose we originally collected it.

Restriction

You may request that we stop processing your information when you contest its accuracy or the lawfulness of the processing.

Rectification

You may ask us to update and correct any out-of-date or incorrect personal information that we hold about you.

Portability

Under certain circumstances, you may ask us to provide a copy of your information to another organisation in a structured, machine-readable format.

Withdrawing consent

Whenever you have given us your consent to use your information, you have the right to change your mind at any time and withdraw your consent.

Legitimate interests

In cases where we are processing your information on the basis of our legitimate interests, you can ask us to stop for reasons connected to your individual situation.

We will do so unless we believe we have a legitimate overriding reason to continue processing your information. Please bear in mind that if you do object, this may affect our ability to provide you with some of our services.

9. Contact us

If you have any more questions about any of the information in this privacy policy then please get in touch with us.